Our Policies

We offer Free Shipping and a Satisfaction Guarantee! See orange text below for details.

Shipping

We ship across the entire globe.  Your access to affordable, safe, vegan cosmetics is important to us, no matter your location.

All orders ship within 2-7 business days from order date.  All Canadian orders are shipped with Canada Post and usually take an additional 2-9 business days depending on your chosen shipping method.  This means you can expect your order to arrive at your doorstep about 1-3 weeks after the order date. 

USA and European order times will vary.

Local orders can get Free Shipping with the code NEARBY.  Applicable on any order size.  Delivery location must be in Kitchener or Waterloo, Ontario. 

Fees vary depending on package weight.  Canada provinces orders have shipping fees as low as $3.75!  Fees for all other locations start at $6.95.

Canada and USA order over $39 CAD get Free Shipping!

    Refunds

    If your product arrives damaged, please contact us with a detailed email, preferably with a photo of your product and we will be happy to issue a refund back to the card with which you paid.  Shipping cannot be refunded.

    Satisfaction Guarantee: If your product disappoints you, please contact us at info@shakespearesbathtub.com with a detailed email and we will be happy to issue a refund of the product's cost in the form of store credit.  Shipping cannot be refunded.

    Returns

    Unfortunately, we do not allow the return of cosmetics products.  Please see our refunding policy above.

    Reviews

    We encourage our customers to write product reviews and share their thoughts!  All our reviews undergo moderation before they're published.

    Other Notes

    As Shakespeare's Bathtub is a family-run business, the processing line will pause during holidays and some short intervals during the year.  We will alert all our customers when this occurs and orders placed during these pauses will be processed afterwards.

    Shakespeare's Bathtub recommends that pregnant or lactating women consult their doctor before the use of each new cosmetics product, no matter the brand or type.

    All photos, recipes, names and general ideas and themes are the intellectual property of Shakespeare's Bathtub and its owner.

    Stay Up to Date!

    News, sale and new releases (shampoo, anyone?)